Shipping Information
CLOSING DOWN SALE SHIPPING COSTS
$10 FOR ORDERS OVER $100 - ANYWHERE IN AUSTRALIA
$12.95 FOR ORDERS BETWEEN $50 AND $100 - ANYWHERE IN AUSTRALIA
$14.95 FOR ORDERS UNDER $50 - ANYWHERE IN AUSTRALIA
Order handling time is 2 business days
Shipping is via Parcel Post, anywhere in Australia
Australia Post delivery timeframes:
2-3 days to Melbourne & Adelaide
3-4 days to Sydney, Canberra & regional SA
5-6 days for all other locations
Track your order here: http://auspost.com.au/track/track.html
Shipping charges are tiered based on weight, and will be automatically calculated and included at checkout.
All orders are via the website and shipped to your address, as we don't have a physical storefront.
We do our best to ensure that your products arrive in perfect condition, but please don't hesitate to contact us if any products in your order arrive in sub-prime condition.
Please contact us if you haven't received your order in the above timeframes.
Tips for a smooth order
At checkout, the shipping address field 'city' means your suburb, not your capital city.
Shipping can be delayed and or your order may even be returned to us by Australia Post if the suburb does not match the postcode entered.
For example, if you live in the suburbs of Sydney, eg Bondi Junction 2022, enter Bondi Junction as 'city'. Entering Sydney as the 'city' means that Australia Post will expect the postcode to be 2000, rather than 2022.
Damage to orders which include Red Boat Fish Sauce
Orders of more than 6 bottles of Red Boat Fish Sauce are more prone to damage in transit, despite best efforts to pack them securely, as the bottles are extremely heavy and made of glass. Unfortunately we are unable to control how Australia Post handles parcels in transit. Rachael's Organics recommends limiting your orders of Red Boat Fish Sauce to 5 bottles or less.
Q: I only have a PO Box, and Paypal won't let me checkout/make payment.
A: To comply with Australian legislation, Paypal requires a street address to be entered as a billing address - it will not accept a PO Box as a billing address.
However, you can specify a different shipping address, and this can definitely be a
PO Box. Rachael's Organics will only ever ship to a shipping address - we don't need the billing address. This is just for Paypal.
Shipping can be delayed and or your order may even be returned to us by Australia Post if the suburb does not match the postcode entered.
For example, if you live in the suburbs of Sydney, eg Bondi Junction 2022, enter Bondi Junction as 'city'. Entering Sydney as the 'city' means that Australia Post will expect the postcode to be 2000, rather than 2022.
Damage to orders which include Red Boat Fish Sauce
Orders of more than 6 bottles of Red Boat Fish Sauce are more prone to damage in transit, despite best efforts to pack them securely, as the bottles are extremely heavy and made of glass. Unfortunately we are unable to control how Australia Post handles parcels in transit. Rachael's Organics recommends limiting your orders of Red Boat Fish Sauce to 5 bottles or less.
Q: I only have a PO Box, and Paypal won't let me checkout/make payment.
A: To comply with Australian legislation, Paypal requires a street address to be entered as a billing address - it will not accept a PO Box as a billing address.
However, you can specify a different shipping address, and this can definitely be a
PO Box. Rachael's Organics will only ever ship to a shipping address - we don't need the billing address. This is just for Paypal.
